Great personality - cares about the clients needs - solves tech problems - clear instructions and explanations - I am grateful to work with Austin and all the other techs - I have been using this service for over 4 years now, and they have always been there for me during tech problems. I recommend them highly.
I have dealt with (other) IT Tech support occasionally for 30 years, this has been the best experience with IT Support. They (he) resolved every issue, including malicious spyware hacks. I am sold on these guys 100%. I am 100% Texas, and had no difficulty communicating with Austin. Recommend him highly! Won't ever go back to best buy support (geek squad, or any other support folks)