My base station is not showing on my arlo account, What should i do?
IF THE BASE STATION IS NOT SHOWS YOUR ARLO ACCOUNT THEN IN THIS CASE WE HAVE TO FOLLOW THE FOLLOWING STEPSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â TURN ON THE BASE STATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â CONNECT THE ETHERNET CABLE FROM THE MAIN ROUTER AND THE BASE STATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â AND THEN WE HAVE TO REBOOT THE BASE STATION BY PRESSING THE RESET BUTTON 30 SECONDS AND THEN RELEASEÂ Â AND WAIT TILL THE INTERNET LIGHT BECOME STABLE GREENÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â LOGIN ON TO YOUR ARLOÂ ACCOUNT MAKE SURE THAT THAT THE COMPUTER SHOULD BE CONNECTED TO THE SAME ROUTERÂ FROM WHICH THE BASE STATION IS CONNECTEDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â NOW CLICK ON ADD DEVICE OPTIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â ONCE YOUR BASE STATION IS CONNECTED WE HAVE TOÂ SYNC THE ARLO CAMERAS WITH THE BASE STATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â IN ORDER TO SYNC THE CAMERA WE HAVE TO PRESS THE SYNC BUTTON ON THE BASE STATION FOR 3 SECONDS AND THEN ON THE CAMERAS FOR 3 SECONDS THEN A BLUE LIGHT START FLASHING AND IT BECOMES STABLE IT MEANS THAT THE CAMERAS ARE SYNCEDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â WE HAVE TO REPEAT THE STEPS AGAINÂ TO SYNC THE CAMERAS WITH THE BASE STATION OTHER CAMERAS
IF THE BASE STATION IS NOT SHOWS YOUR ARLO ACCOUNT THEN IN THIS CASE WE HAVE TO FOLLOW THE FOLLOWING STEPSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â TURN ON THE BASE STATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â CONNECT THE ETHERNET CABLE FROM THE MAIN ROUTER AND THE BASE STATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â AND THEN WE HAVE TO REBOOT THE BASE STATION BY PRESSING THE RESET BUTTON 30 SECONDS AND THEN RELEASEÂ Â AND WAIT TILL THE INTERNET LIGHT BECOME STABLE GREENÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â LOGIN ON TO YOUR ARLOÂ ACCOUNT MAKE SURE THAT THAT THE COMPUTER SHOULD BE CONNECTED TO THE SAME ROUTERÂ FROM WHICH THE BASE STATION IS CONNECTEDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â NOW CLICK ON ADD DEVICE OPTIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â ONCE YOUR BASE STATION IS CONNECTED WE HAVE TOÂ SYNC THE ARLO CAMERAS WITH THE BASE STATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â IN ORDER TO SYNC THE CAMERA WE HAVE TO PRESS THE SYNC BUTTON ON THE BASE STATION FOR 3 SECONDS AND THEN ON THE CAMERAS FOR 3 SECONDS THEN A BLUE LIGHT START FLASHING AND IT BECOMES STABLE IT MEANS THAT THE CAMERAS ARE SYNCEDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â WE HAVE TO REPEAT THE STEPS AGAINÂ TO SYNC THE CAMERAS WITH THE BASE STATION OTHER CAMERAS
In that case, need to click on Add Device under my devices and choose the Base station.
If you are getting the message that base station not found then you need to reset the base station by pressing the reset pinhole for 30 seconds then let it go.
Once you will see the power and Internet light is solid try to add the base station.
* If you still face same issue do let us know so that we can help you further.
Turn On your Base Station and connect an Ethernet cable between your base station and the main router
Now press and hold the reset button on your base station for atleast 30 seconds and then release it and wait for power and internet light to get stable green.
After that login into your arlo account on your computer(make sure your computer should be connected to that same router with which your base station is)
Now click on Add a Device option
select base station and hit continue after that you can add your base station
once your base station is added, then you can synch you cameras with the base station
To Sync Your cameras, press and hold the sync button on your base station for 3 seconds and then press and hold the sync button on your camera for 2 seconds and then blue light will start flashing, once its get stop, it means your camera is synched ,
Then you have repeat this same process for every camera.
