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    – Confirm that the cabling for your modem is secured correctly.
    – Place your Xfinity router centrally in your home, elevated (off the floor) and in an upright position for best results.
    – If you have a dual-band Xfinity router, make sure you’re using the same name and password for both the 2.4 GHz and 5 GHz
    – Perform an online speed test to test your Internet speed.
    – Check if accidentally you are connecting to an XFINITY WiFi hotspot instead of your in-home WiFi network?
    – Contact us to call on 1800-810-8012 with a customer support representative.

  • To resolve this issue kindly follow these steps:-
    1.Reboot the cable modem.
    2.Reboot the Xfinity router.
    3.Update the firmware of your router.
    4.Verify if signal is strong through the cable modem.
    5.Disable WPS within the router admin (Advanced Settings > Wireless > Wi-Fi Protected Setup).
    6.Change the ‘Channel’ for 2.4Ghz from Auto to Channel 1 within the router admin (Advanced Settings > Wireless > Wireless Setup)
    7.Clone the ‘MAC Address’ by clicking on the “Clone Your Computer’s MAC Address” button within the router admin (Advanced Settings > WAN > Internet Setup).
    at last you can try this step:-
    8.Go to Advanced Settings > LAN > Host and LAN Settings Change “Enable DNS Proxy” to Off Save.
    your issue will be fixed with these steps if not just reset the device and re configure it.
    for any help feel free to call us on 1-800-603-4024.

  • Check for any firmware update on the extender.
    Move your extender closer to your router if speed is your issue.
    Place your extender at least 20 feets away from the router.
    Make sure your extender wireless channel is same as your router channel.

  • If you are facing internet speed issue’s with your router and the extender follow the following steps:
    > Please make sure the extender is in the range of the router wifi at least 20-25 feets
    > See if there is a firmware upgrade available for the extender.
    > make sue the router’s channel for the 2.4Ghz is set up to 1, 6, 11 and the same has to be for the extender.
    > As you said its a Xfinity router modem, please check with your ISP to see if there is a new update available for the firmware of the router modem.

  • In this case first of all you need to check the hard wired connection speed from your xfinity router.
    Then you need to check the settings and channels on which your extender is working .
    Make some changes if needed in it.
    And you need to make sure your extender is within the reach of your router from where it can boost the signals in right manner.

Written by Ricco James
Router Categories