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Darrel Gillispie
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This is an Internet protocol setting that can be enabled by the internet service provider itself. you can call them and they will be able to activate the setting from there end.
As you have mentioned that you are using Ipv6 connectivity however there is no internet access in this case kindly follow these steps:-
In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
In Device Manager, select Network adapters > the network adapter name.
Press and hold (or right-click) the network adapter, and then select Update Driver Software > Search automatically for updated driver software. Follow the steps, then select Close.
After installing the updated driver, select the Start button > Power > Restart if you’re asked to restart, and see if that fixes the connection issue.
If still persists you need to call your internet service provider because there are certain settings in this Internet protocol sevice provided by ISP.
For any help feel free to call us back on 1-800-603-4024.