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william valk
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To connect your sony smart tv kindly follow these steps:-
1.Hit the Home button on your TV remote.
2.Select Settings > Network > Network Connections.
3.Select Wireless.
4.Click Start Connection.
5. now you will see all available networks at your place.
6. connect to your router network.
7. It will ask your wireless network passphrase so kindly enter it with the help of remote.
8. click on connect and it might take few seconds in order to connect.
now your tv is wirelessly connected .
you can connect your tv with the help of ethernet cable as well but your tv should have ethernet port for this. if problem still persists kindly reset your Tv settings to default.
for any help feel free to call us back on 1-800-603-4024.
As you have mentioned that your Sony tv is not connecting with the the router.
Go in the settings of your tv and check if there is any update available for it or not.
Go ahead and reset all network settings of your tv.
Restart your tv and now try to connect it again with the wireless , it will work for you.