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kalakala
Hi good people:
I'm having problems with my phone and my bluetooth keyboard. I did a re-set of the apps on my phone some days ago, and after the re-set, the bluetooth stopped pairing up with the phone. When I attempt to pair, I always get a message saying that the phone cannot find a nearby bluetooth device. Meanwhile the bluetooth keybaord is turned on. I don't understand what the problem is: please what can I do to resolve this problem, and to get the bluetooth keyboard pairng up with the phone again. The phone is a samsung Galaxy phone, grand prime plus, and the operatiing system is Android 6.001 Marshmello.
Looking forward to reading your response.
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1. Make sure Bluetooth is turned on.
2. Turn on discoverable mode.
3. Power the devices off and back on.
4. Charge up both devices you’re trying to pair.
5. Delete a device from a phone and rediscover it.
6. Get away from the Wi-Fi router : Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router.
To resolve this issue kindly check few things here :-
1.Battery should be charged of your keyboard.
2.Bluetooth should be on of both devices.
3.Power cycle both the devices.
4.Press and hold the pair button of keyboard for a while it will start blinking .
5.Try to pair the devices again.
6.If problem still persists kindly reset both the devices and re setup again.
for any help feel free to call us back on 1-800-603-4024.