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  • As you have mentioned that wireless name is not showing on your laptop kindly uninstall the wireless adapters drivers of laptop and restart the system . your issue will be fixed and kindly change the name of either router or modem wireless network to avoid confusion if problem still persists kindly follow these steps:-
    1.Reboot the cable modem.
    2.Reboot th router.
    3.Update the firmware of your router.
    4.Verify if signal is strong through the cable modem.
    5.Disable WPS within the router admin (Advanced Settings > Wireless > Wi-Fi Protected Setup).
    6.Change the ‘Channel’ for 2.4Ghz from Auto to Channel 1 within the router admin (Advanced Settings > Wireless > Wireless Setup)
    7.Clone the ‘MAC Address’ by clicking on the “Clone Your Computer’s MAC Address” button within the router admin (Advanced Settings > WAN > Internet Setup).
    at last you can try this step:-
    8.Go to Advanced Settings > LAN > Host and LAN Settings Change “Enable DNS Proxy” to Off Save.
    your issue will be fixed with these steps if not just reset the router and re configure it.
    for any help feel free to call us on 1-800-603-4024.

  • 1. Perform power cycle to check the status of the devices
    2. Check for latest firmware available
    3. Check the channel for the network you are using 2.4 G / 5 G
    4. If above given steps didn’t resolve your issue then try performing reset of the router to factory defaults and initiate the setup again by following screen instructions

Written by rcriz .
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