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Gerald Zube
Alexa doesnot work once i will connect the thermnostat at the same place from last 2 days?
what should i do?
?
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Firstly, try to assign a fixed IP address to your Relay by indicating to your router your Relay’s MAC address.
You can also open the specific port for the Thermostat Relay (TCP port 25050 in your Wi-Fi access point’s settings) so that it can communicate with servers.
The, you can check the Wi-Fi frequency band used by your access point. The Thermostat does not work with the 5GHz frequency. In your Wi-Fi access point’s settings, make sure that the 2.4GHz mode is activated.
If the Wi-Fi channel has been manually changed, it may no longer allow an optimal connection. In your Wi-Fi access point’s settings, check that the “automatic selection of Wi-Fi channel” function is enabled.
If your network is equipped with one or more Wi-Fi repeaters, ensure that each of these Wi-Fi access points have a different name (or SSID) and that the Thermostat’s Relay is connected to the one with the strongest signal..
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1) In your computer’s web browser, enter your Wi-Fi access point’s local address, in the form http://192.168.x.x (for example http://192.168.0.1.
2) Sometimes a username and password are required. In most access points, these are “admin” and “admin”.
3) You then access your Wi-Fi access point’s configuration interface.
4) If you use parental controls, check that you have authorised the Thermostat’s Relay. To do this, check if its MAC address
5) If you use a hidden function for your Wi-Fi access point, please disable it.
6)If you still cannot reconnect
a.Firstly, try to assign a fixed IP address to your Relay by indicating to your router your Relay’s MAC address
b.You can also open the specific port for the Thermostat Relay (TCP port 25050 in your Wi-Fi access point’s settings) so that it can communicate with our servers.
c.The, you can check the Wi-Fi frequency band used by your access point. The Thermostat does not work with the 5GHz frequency. In your Wi-Fi access point’s settings, make sure that the 2.4GHz mode is activated.
d.If the Wi-Fi channel has been manually changed, it may no longer allow an optimal connection. In your Wi-Fi access point’s settings, check that the “automatic selection of Wi-Fi channel” function is enabled.
e.If your network is equipped with one or more Wi-Fi repeaters, ensure that each of these Wi-Fi access points have a different name (or SSID) and that the Thermostat’s Relay is connected.