Google home not responding to my commands if I say “OK Google” but works fine if I tap on it and ask?

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I am trying to use Google Home at my place but its not working as it suppose to be. It is a brand new device, I configured it by using its GOOGLE HOME app on my Samsung S8+. While configuring, I just figured one problem which was “Location service failed”, rest went well. when I tried using the device, It listened to my commend “OK Google” and lights blink with a Beep sound but it doesn’t respond at all. I tried other method, by tap on the Google Home device and it responded well, as the device suppose to. Please provide me the best solution.

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Smart home 1 year 6 Answer 2001 views    Author : fchahal9

Answers ( 6 )

  1. Shawn white

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    1. Go to "My Activity" in the Google Home app settings and check, does it show the correct voice commands?
    2. If yes, then check the firmware version of google home?
    3. If still face the same issue try to switch the user account and then check it out gain.
    4. And the last option you can try is to delink or link gain your google account to the google home page.

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  2. DAVE ADAMS

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    If your Google Assistant isn't responding to a question or command after saying "Ok Google,"you need to follow these steps:-
    First, kindly make sure:
    1.Google Home is powered on and plugged into a wall outlet - The LED light on the back of Google
    Home will be white.
    2.The microphone isn't muted - Touch the microphone mute button on the back of Google Home.
    Your Assistant will say whether the microphone is muted.
    3.The LED dot ring on the top of Google Home spins when you say “Ok Google” or "Hey Google."
    If your Assistant answers other questions, try asking the unanswered question in a different way.
    if problem still persists try these steps as well :-
    1. Reboot Google Home.
    2. Make sure Google Home is powered on correctly.
    3. Make sure Google Home recognizes the hotword.
    4. Make sure Google Home recognized the question correctly.
    5. check for the updates as well.
    for any help feel free to call us back on 1-800-603-4024.

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  3. Alan Walker

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    Thanks for posting to our forum about the issue you're seeing. If you haven't already, we'd recommend trying these steps:

    Make sure the microphone is On.
    To verify, press the microphone on/off button on the back of the Google Home device.
    Your Google Assistant will say whether the microphone is On or Off.
    Make sure there is a network connection.
    To verify, the small LED light on the back of the Google Home device should be solid white.
    If it's not, this Google Home Help Center article may help you troubleshoot.
    Are you in a noisy location with background noise?
    What happens if you try in a quieter location?
    If you've gone through these steps and are still having issues, please reach us at 1-800-603-4024 and get additional help from expertise..

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  4. Mark.Tech

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    Please follow this guide to set up you're google device-
    1.Plug in the device to power.
    2.Then download and install google home app on you're device,you can use the links below for appstore and playstore.
    Playstore - https://play.google.com/store/apps/details?id=com.google.android.apps.chromecast.app&hl=en
    https://itunes.apple.com/us/app/google-home/id680819774?mt=8
    3.Then open the google home app and it will look for devices.
    4.Then it will tell you to sign in with you're email.
    5.Once you do that it will tell you to manage you're devices and touch setup google home and also it will set you're location service.
    6.When it will setup you're google home device ,it will make you're phone as a hotspot.
    7.After setting up few settings it wil ask you to connect it on you're wifi.
    8.Then after the wifi connection is setup you can add play music , spotify and you can also connect and control you're chromecast.
    9.This was the setup.
    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Troubleshooting
    1.If the google home device is not responding when you say "ok google" follow this steps :-
    >check and see if the mic is on.
    >check the google home settings and see the language that is selected.
    >In the google home app you will also find commands and sound settings.
    >Make sure the network connection is stable and at the back of the google home device the led light is solid white.
    >make sure you don't have any background noise.
    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    NOTE:-
    If still you are facing issues please let us know.

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  5. Leo

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    Try these steps which can fix your issue with OK GOOGLE command -

    1.If the speaker is placed near noisy appliances ,The noise of the appliance will interfere with mic array in the google home.
    Move away from such devices and keep it where you do not have other noisy appliances .

    2.Make sure its connected to network .To verify there is a small LED on the back and it should be solid WHITE.

    3.Check on the back of the speaker there is a On/Off switch for MIC .Make sure it On.If four yellow light is on light ring that means its Off.

    4.Setup language should be English US.

    5.You can factory reset your Google Home which fix this issue in more cases.You need to press and hold the Microphone On/Off button on the rear of the speaker for approximately 15 seconds. Google Home will notify you that it's about to reset, and if you continue holding the button, it will be returned to factory settings.

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  6. Please briefly explain why you feel this answer should be reported .

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    I am on my fourth GH device and think I found the fix. My wife and I noticed GH would respond to her "OK Google" or "Hey Google" command but not me. I changed the language to English UK and now it works for both of us. I don't understand because I am from GA.

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